Wed, 2019-10-02 01:11
RIYADH: The Saudi Citizen Account Program dealt with more than 975,000 service inquiries during the third quarter of this year.
Sultan Al-Qahtani, spokesman for the program, said the call center team handled more than 493,000 queries on the unified number 19912, with average answering speeds of nine seconds and call durations of five minutes.
The operations center managed in excess of 67,000 technical applications and around 207,000 objections to eligibility and entitlement.
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